Da Help Online
Authentication Certificates FAQs
Overview
On this page users can consult the most frequent questions about Vortal Authentication Certificates.
How to?
When I click on “Request Authentication Certificate”, nothing happens in the browser and I am not directed to any page?
You should confirm the following situations:
- Verify if there are any blocked pop-ups;
- Verify the version of Java. If you are using an older version, uninstall it from Control Panel and install the most recent version of Java;
- Disable antivirus software temporarily so you can check if the Java is installed correctly and runs smoothly (there are antivirus software that blocks Java applications);
- Confirm if your computer has an external proxy or firewall. If so, confirm that Java is not being blocked by these services or try an alternative Internet connection (ex: USB modem with 3G, 4G);
- Validate that Java is working properly on the browser that is being used by going to the website:
https://www.java.com/en/download/installed.jsp;
- Clean the Java cache in order to validate that if the applet is loading properly.
I use Internet Explorer 11 and having difficulties accessing the platform. How can I solve this situation?
You should access “Tools” on your browser, select Compatibility View Settings and add website vortal.biz .Next, click on F12 on your keyboard, if Browser mode is set to Internet Explorer 7, change it to Internet Explorer 10, Internet Explorer 9 or Internet Explorer 8. If browser mode set to Internet Explorer 7 and if you want to keep the same mode, when the browser is closed, the previously chosen mode will no longer be selected.
When I access a public tender, an information message appears saying that authentication is required. Why?
User is required to be authenticated with the authentication certificate in order to access the public market information. Login with your authentication certificate, if you do not have an authentication certificate, you should request and install it.
I cannot authenticate with the authentication certificate that I have just requested and installed. How can I proceed?
It is not possible to authenticate with the Authentication Certificate if the computer time is delayed compared the time of the platform, or if the certificate has an issue date in the future. Change the time of your computer in accordance with the platform time and request the authentication certificate again.
Which browsers and operating systems are supported?
Check the image below to see supported browsers and operating systems.
How many authentication certificates can I associate to my user?
There is no limit on the number of certificates that may be associated with your user, however each certificate can only be associated with one user.
What is the difference between a certificate installed on my computer and certificated saved to a disk?
A certificate installed on the computer is a certificate that requires the installation of specific software, so it can be used. It may also require the use of an external device, which must be connected to computer, during use (eg. Citizen card)
A certificate stored on the disk is a file that is stored on your computer's hard disk, which requires no software installation or external device (ex. Authentication Certificate Vortal).
Learn more about Qualified Certificates.
I cannot find the certificate file that I requested, how can I find it?
I deleted the certificate file, what should I do?
How long does it take to issue the certificate?
The issuing of Vortal certificates is automatic, it is immediately issued when you perform the request.
After requesting the authentication certificate, I select the .jks extension file, enter the password and when I click Download, a yellow message appears indicating that: "You don’t have permission to access file".
To solve this situation, register a new user. Then request membership to your company and your responsible must accept / enable your request for membership (membership). After that, request an authentication certificate again.
