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{{Help_content_page_en
{{Help_content_page_en
-
| page title = Java
+
| page title = '''Software Requirements, Compatibilities and Computer Settings'''
| related topics = <span></span>
| related topics = <span></span>
 +
* [[Main Page/en|Menu]]
* [[Main Page/en|Menu]]
-
* [[Login|Login]]
+
 
 +
* [[Java/en |Software Requirements and compatibilities ]]
 +
 
 +
* [[Register/en|Register]]
 +
 
 +
* [[How_to_Start/en |How to Start ]]
 +
 
 +
* [[Login/en |Login and Password Recovery]]
 +
 
* [[Authentication Certificates/en|Authentication Certificates]]
* [[Authentication Certificates/en|Authentication Certificates]]
 +
* [[Qualified Certificates/en|Qualified Certificates]]
* [[Qualified Certificates/en|Qualified Certificates]]
 +
 +
* [[Tender_Notices_Finder/en |Find Public Tenders]]
 +
 +
* [[Main Page/en |HELP from A to Z ]]
| overview content =  
| overview content =  
-
Java is the software used for the following actions in the platform:
+
 
 +
First mandatory requirement is installation of Java software which is used for the following actions in the platform:  
<br>
<br>
-
- [[Login#Login with Certificate|login with certificate]];
 
<br>
<br>
-
- files upload;
+
- [[ Qualified Certificates/en | Digital signing of documents]];  
<br>
<br>
-
- files signature.
+
- [[ Authentication Certificates/en |Request and download of Authentication Certificates]].
<br>
<br>
<br>
<br>
-
'''Without installing this software in the computer, it is not possible to perform these actions.'''
+
Administrative privileges are required to install Java software on your computer. '''Without installing this software in the computer, it is not possible to perform these actions.'''
 +
<br>
 +
<br>
 +
If you are using a superior version of Internet Explorer 10 or other browsers like Google Chrome or Mozilla Firefox, the platform does not require Java for attachment of documents, it is only required for [[ Qualified_Certificates/en |digital signing]] and request & download of authentication certificates.
 +
<br>
 +
'''It is not possible to realize these actions mentioned above without installation of this software on your computer. '''
 +
<br>
 +
<br>
 +
'''If you are having difficulties accessing Vortal websites, please verify the topic of Network Configurations.'''
 +
<br>
 +
<br>
 +
[[File: SV.png| link=https://community.vortal.biz/PRODPublic/Common/SystemRequirementsValidatorCommon/Index]]
 +
<br>
 +
[https://community.vortal.biz/PRODPublic/Common/SystemRequirementsValidatorCommon/Index Anticipate technical questions related with software and compatibility, validate if you already have all required software].
| QuickHelp content = <span></span>
| QuickHelp content = <span></span>
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<!-- QuickHelp start -->
<!-- QuickHelp start -->
{{QuickHelp
{{QuickHelp
-
| title = Under actualization ...
+
| title = Check if the Java is installed.
| description =
| description =
-
...
+
[http://java.com/en/download/installed.jsp Click here to verify your Java version].
 +
 
 +
| image =
}}
}}
<!-- QuickHelp end-->
<!-- QuickHelp end-->
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| how to content =
| how to content =
-
<!-- HT: Java Update -->
+
<!-- HT: Operating System and Browser Compatibility -->
-
{{how_to
+
{{how_to_en
-
| how_to_title = Java Update
+
| how_to_title = Operating System and Browser Compatibility
| resume description =
| resume description =
Linha 41: Linha 70:
| requirements description = <span></span>
| requirements description = <span></span>
-
* You must have administrator privileges to do this updates.
+
* Not Applicable.
| how_to_content =  
| how_to_content =  
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| number = 1
| number = 1
| description =  
| description =  
-
Verifique la versión de Java instalada en su ordenador.  
+
Verify compatibility of operating systems and browsers.
-
[http://java.com/es/download/installed.jsp Pulse aquí para validar la versión de Java instalada en su ordenador.]
+
<br>
<br>
-
En el caso de que esté desactualizada, haga la correspondiente actualización.
+
[[File:Compatibilidades_SO_browser.png|left|frame]]
-
Esta actualización deberá ser hecha antes de realizar cualquier tarea en la plataforma, especialmente antes de solicitar un certificado de autenticación de VORTAL y de adjuntar o firmar documentos.  
+
<br>
<br>
-
Si después de verificar su versión de Java le es solicitada una actualización deberá realizarla.  
+
}}
 +
}} <!-- how to block end -->
 +
 
 +
<!-- HT: System Validation -->
 +
{{how_to_en
 +
| how_to_title = System Validation
 +
 
 +
| resume description =
 +
Learn how to check if you already have the Java installed on your computer and what is the installed version.
 +
 
 +
| requirements description = <span></span>
 +
* Not Applicable.
 +
 
 +
| how_to_content =
 +
 
 +
{{how_to_line
 +
| number = 1
 +
| description =
 +
There is a button at the footer of every page of the platform: [https://community.vortal.biz/PRODPublic/Common/SystemRequirementsValidatorCommon/Index '''System Validation'''].  
<br>
<br>
-
| image =  
+
<br>
 +
It serves for validating some system requirements and situations related with software and more technical questions. The rapid identification of system requirements (software and versions used) will help you in getting the data when you need to report a difficulty. With just one click, you can easily see the following information:
 +
<br>
 +
<br>
 +
- Version of Browser 
 +
<br>
 +
- Version of Java
 +
<br>
 +
- Operating System
 +
<br>
 +
- Other versions and validations (Javascript, Cookies, Active Pop Ups, Acrobat Reader)
 +
<br>
 +
[[File: SR1.png |left|frame]]
 +
}}
 +
}} <!-- how to block end -->
 +
 
 +
<!-- HT: Network Configurations -->
 +
{{how_to_en
 +
| how_to_title = Network Configurations
 +
 
 +
| resume description =
 +
Learn how to install the Java on your computer.
 +
 
 +
| requirements description = <span></span>
 +
* You must have administrator privileges on your computer to install the software.
 +
 
 +
| how_to_content =
 +
 
 +
{{how_to_line
 +
| number = 1
 +
| description =
 +
You may need to request support from the IT department of your company. For this, exceptions must be added to the proxy of your company so that you can access the VortalNEXT platform.
 +
<br>
 +
In the section "Do not use proxy server for addresses beginning with", the following exceptions must be added:
 +
<br>
 +
<br>
 +
- community.vortal.biz;
 +
<br>
 +
- next.vortal.biz;
 +
<br>
 +
- smarty.vortal.biz
 +
<br>
 +
}}
 +
}} <!-- how to block end -->
 +
 
 +
<!-- HT: Java Installation – Windows -->
 +
{{how_to_en
 +
| how_to_title = Java Installation – Windows
 +
 
 +
| resume description =
 +
With the use of Java it might be necessary to clean the history (cache) of this software.
 +
 
 +
| requirements description = <span></span>
 +
* Administrative privileges are required to install Java on your computer.
 +
 
 +
| how_to_content =
 +
 
 +
{{how_to_line
 +
| number = 1
 +
| description =
 +
[http://java.com/en/download/manual.jsp Click here to install Java on your computer].
 +
<br>
 +
Make sure you have administrator privileges on your computer to install it.
 +
<br>
 +
Click on desired option.
 +
<br>
 +
[[File: SR2.png |left|frame]]
}}
}}
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| number = 2
| number = 2
| description =
| description =
-
En el menú Inicio de Windows haga clic en Panel de Control.
+
If you are using Internet Explorer, click on '''Run'''.  
<br>
<br>
-
| image = {{image|PanelControl.png}}
+
[[File: SR3.png |left|frame]]
 +
 
 +
| image =  
}}
}}
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| number = 3
| number = 3
| description =
| description =
-
En los sistemas operativos Windows Vista y Windows 7 haga clic en Programas.  
+
On other browsers, a new window may appear on which you should click on '''Save File'''.
-
<br>
+
<br>  
-
En el sistema operativo Windows XP haga clic en Añadir/Eliminar Programas.
+
Select a folder to save the file, and depending on the settings of your computer, it may display a dialog box asking permission to continue. Confirm that you want to continue with the installation.
<br>
<br>
-
| image = {{image|PanelControl1.png}}
+
[[File: SR4.png |left|frame]]
}}
}}
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| number = 4
| number = 4
| description =
| description =
-
Haga clic en Java.
+
Click on '''Install'''.  
<br>
<br>
-
| image = {{image|PanelControl2.png}}
+
[[File: SR5.png |left|frame]]
}}
}}
-
 
{{how_to_line
{{how_to_line
| number = 5
| number = 5
| description =
| description =
-
En la pestaña '''General''', haga clic en la opción '''Acerca de…'''  
+
When finished click on '''Close'''.
<br>
<br>
-
| image = {{image|PanelControl3.png}}
+
It might be necessary to restart your browser to activate installation of Java.
 +
<br>
 +
[[File: SR6.png |left|frame]]
 +
 
}}
}}
 +
}} <!-- how to block end -->
 +
 +
<!-- HT: Java Installation – MAC -->
 +
{{how_to_en
 +
| how_to_title = Java Installation – MAC
 +
 +
| resume description =
 +
With the use of Java it might be necessary to clean the history (cache) of this software.
 +
 +
| requirements description = <span></span>
 +
* Administrative privileges are required to install Java on your computer.
 +
 +
| how_to_content =
{{how_to_line
{{how_to_line
-
| number = 6
+
| number = 1
-
| description =
+
| description =  
-
Verifique la versión de Java.  
+
[http://java.com/en/download/manual.jsp#mac Click here to see instructions for installation directly on Java website].
 +
<br>
 +
}}
 +
}} <!-- how to block end -->
 +
 
 +
<!-- HT: Java Installation - Linux -->
 +
{{how_to_en
 +
| how_to_title = Java Installation - Linux
 +
 
 +
| resume description =
 +
With the use of Java it might be necessary to clean the history (cache) of this software.
 +
 
 +
| requirements description = <span></span>
 +
* Administrative privileges are required to install Java on your computer.
 +
 
 +
| how_to_content =
 +
 
 +
{{how_to_line
 +
| number = 1
 +
| description =
 +
The Java installation on Linux involves performing some commands directly in the operating system’s command line.
<br>
<br>
-
| image = {{image|PanelControl4.png}}
+
[https://java.com/en/download/manual.jsp#lin Click here to see instructions for installation directly on Java website].
 +
<br>
}}
}}
 +
}} <!-- how to block end -->
 +
 +
<!-- HT: Verify if Java is correctly installed on your computer -->
 +
{{how_to_en
 +
| how_to_title = Verify if Java is correctly installed on your computer
 +
 +
| resume description =
 +
With the use of Java it might be necessary to clean the history (cache) of this software.
 +
 +
| requirements description = <span></span>
 +
* Administrative privileges are required to install Java on your computer.
 +
 +
| how_to_content =
{{how_to_line
{{how_to_line
-
| number = 7
+
| number = 1
-
| description =
+
| description =  
-
En la pestaña '''Actualizar''', haga clic en la opción '''Actualizar ahora'''.  
+
[http://java.com/en/download/testjava.jsp Click here to verify if Java is correctly installed on your computer.]
 +
<br>
 +
Recommended version of Java is the latest version available.
<br>
<br>
-
| image = {{image|PanelControl5.png}}
+
[[File: SR7.1.png |left|frame]]
}}
}}
}} <!-- how to block end -->
}} <!-- how to block end -->
-
<!-- HT: Check if the Java is installed -->
+
<!-- HT: Verify if you already have Java installed - Windows and Linux -->
{{how_to_en
{{how_to_en
-
| how_to_title = Check if the Java is installed
+
| how_to_title = Verify if you already have Java installed - Windows and Linux
| resume description =
| resume description =
-
Learn how to check if you already have the Java installed on your computer and what is the installed version.
+
With the use of Java it might be necessary to clean the history (cache) of this software.
| requirements description = <span></span>
| requirements description = <span></span>
-
* Not Applicable
+
* Not Applicable.
| how_to_content =  
| how_to_content =  
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| number = 1
| number = 1
| description =  
| description =  
-
[http://java.com/en/download/installed.jsp Click here to verify your Java version].
+
[http://java.com/en/download/installed.jsp Click here to verify the version of your Java.]
 +
<br>
 +
Recommended version of Java is the latest version available.
 +
<br>
 +
[[File: SR8.1.png |left|frame]]
 +
<br>
 +
[[File: SR7.1.png |left|frame]]
-
| image =
 
}}
}}
}} <!-- how to block end -->
}} <!-- how to block end -->
-
<!-- HT: Install the Java -->
+
<!-- HT: Verify if you already have Java installed – MAC -->
{{how_to_en
{{how_to_en
-
| how_to_title = Install the Java
+
| how_to_title = Verify if you already have Java installed – MAC
| resume description =
| resume description =
-
Learn how to install the Java on your computer.
+
With the use of Java it might be necessary to clean the history (cache) of this software.
| requirements description = <span></span>
| requirements description = <span></span>
-
* You have to have administrator privileges on your computer to install the software.
+
* Not Applicable.
| how_to_content =  
| how_to_content =  
Linha 147: Linha 316:
| number = 1
| number = 1
| description =  
| description =  
-
[http://java.com/en/download/index.jsp Click here to install Java on the computer].
+
Click on Apple menu (Apple logo on the upper left corner) and then click on Software Update.  
-
<BR>
+
<br>
<br>
-
Check if you have administrator privileges on your computer to install the software.
+
[[File: SR10.png |left|frame]]
 +
}}
-
| image =  
+
{{how_to_line
 +
| number = 2
 +
| description =
 +
Wait while the system checks for updates for your computer.
 +
<br>
 +
[[File: SR11.png |left|frame]]
 +
}}
 +
 
 +
{{how_to_line
 +
| number = 3
 +
| description =
 +
If there is any update available, a window will appear on your screen with the software that you can update.
 +
<br>
 +
If there is an update to Java, make sure it is selected and click '''Install'''.
 +
<br>
 +
Recommended version of Java is the latest version available.
 +
<br>
 +
<br>
 +
[[File: SR12.png |left|frame]]
}}
}}
}} <!-- how to block end -->
}} <!-- how to block end -->
-
<!-- HT: Clear History (Cache) Java (Windows) -->
+
<!-- HT: Update Java -->
-
{{how_to
+
{{how_to_en
-
| how_to_title = Clear History (Cache) Java (Windows)
+
| how_to_title = Update Java
| resume description =
| resume description =
Linha 164: Linha 351:
| requirements description = <span></span>
| requirements description = <span></span>
-
*  
+
* Administrative privileges are required to install Java on your computer.
| how_to_content =  
| how_to_content =  
Linha 171: Linha 358:
| number = 1
| number = 1
| description =  
| description =  
-
Click on the '''Control Panel''' in the '''Start menu'''.
+
Verify the version of Java installed on your computer.
-
 
+
<br>
-
| image =
+
[http://java.com/en/download/testjava.jsp Click here to verify the version of Java installed on your computer.]
 +
<br>
 +
After verifying the version of Java installed on your computer, if you are prompted to perform an upgrade, you should do it.
 +
This update must be done before performing any task on the platform, in particular, request for authentication certificate or uploading / digital signing of documents.
 +
<br>
 +
[[File: SR7.1.png |left|frame]]
}}
}}
{{how_to_line
{{how_to_line
| number = 2
| number = 2
-
| description =
+
| description =  
-
In Windows Vista and Windows 7 operating systems click on '''Programs'''.  
+
In '''Windows Start Menu''',click on '''Control Panel '''.
<br>
<br>
-
In Windows XP operation system click on '''Add/Remove Programs'''.
+
[[File: SR13.png |left|frame]]
-
 
+
-
| image =
+
}}
}}
{{how_to_line
{{how_to_line
| number = 3
| number = 3
-
| description =
+
| description =  
-
Click on the '''Java''' option.
+
On Windows 8 control panel, click directly on '''Java''' (and go to step 5).  
-
 
+
<br>
-
| image =
+
On Windows Vista and Windows 7 operating systems, click on '''Programs'''.
 +
<br>
 +
On Windows XP operating system click on '''Add / Remove Programs'''.
 +
<br>
}}
}}
{{how_to_line
{{how_to_line
| number = 4
| number = 4
-
| description =
+
| description =  
-
On the General tab, click on '''Settings'''.
+
Click on Java.  
-
 
+
<br>
-
| image =
+
[[File: SR14.png |left|frame]]
}}
}}
{{how_to_line
{{how_to_line
| number = 5
| number = 5
-
| description =
+
| description =  
-
Click on '''Delete Files'''.
+
On '''General''' tab, click on '''About... '''
-
 
+
<br>
-
| image =
+
[[File: SR15.png |left|frame]]
}}
}}
{{how_to_line
{{how_to_line
| number = 6
| number = 6
-
| description =
+
| description =  
-
A confirmation window appears.  
+
Verify the version of Java.  
<br>
<br>
-
Certify that the first two options are selected and click '''OK'''.
+
[[File: SR16.png |left|frame]]
-
 
+
-
| image =
+
}}
}}
{{how_to_line
{{how_to_line
| number = 7
| number = 7
-
| description =
+
| description =  
-
Close the Java Windows and restart the browser.
+
On '''Update''' tab, click on '''Update Now'''.  
 +
<br>
 +
}}
-
| image =
+
{{how_to_line
 +
| number = 8
 +
| description =
 +
After updating the Java software, you may experience some difficulties in the use of certain actions in the platform that require this software, specifically when you click “Browse” in the file upload.
 +
<br>
 +
These difficulties may be related to the change of the versions of Java, where the preset security levels block some communications between the browser (Javascript) and Java.
 +
<br>
 +
In order to solve this problem, we recommend to access '''Control Panel of Java (Control Panel – Java)''', select the '''Security''' tab:
 +
<br>
 +
<br>
 +
- With '''Very High''' Security Level, difficulties can arise in performing digital signing on the platform.
 +
<br>
 +
<br>
 +
One of the following solutions should be implemented:
 +
<br>
 +
<br>
 +
- Exceptions should be added to the list of trusted sites with the following URLs, without lowering the security level;
 +
<br>
 +
<br>
 +
• Http://*.vortal.biz
 +
<br>
 +
• Https://*.vortal.biz
 +
<br>
 +
<br>
 +
[[File: SR17.png |left|frame]]
 +
<br>
 +
<br>
 +
<br>
 +
<br />
 +
<br />
 +
<br />
 +
<br />
 +
<br />
 +
<br />
 +
<br />
 +
<br />
 +
<br />
 +
<br />
 +
<br />
 +
<br />
 +
<br />
 +
<br />
 +
<br />
 +
<br />
 +
<br />
 +
- Lowering security level from '''Very High''' to '''High'''.
 +
<br>
 +
[[File: SR18.png |left|frame]]
}}
}}
}} <!-- how to block end -->
}} <!-- how to block end -->
-
<!-- HT: Clear History (Cache) Java (MAC) -->
+
<!-- HT: Clear Java History (Cache) – Windows -->
-
{{how_to
+
{{how_to_en
-
| how_to_title = Clear History (Cache) Java (MAC)
+
| how_to_title = Clear Java History (Cache) – Windows
| resume description =
| resume description =
Linha 237: Linha 477:
| requirements description = <span></span>
| requirements description = <span></span>
-
*  
+
* Not Applicable.
| how_to_content =  
| how_to_content =  
Linha 244: Linha 484:
| number = 1
| number = 1
| description =  
| description =  
-
Click on the magnifying glass on the top right corner, write '''Java preferences''' and click on the first option.
+
In '''Windows Start Menu''', click on '''Control Panel '''.
-
 
+
<br>
-
| image =
+
[[File: SR13.png |left|frame]]
}}
}}
{{how_to_line
{{how_to_line
| number = 2
| number = 2
-
| description =
+
| description =  
-
In the Network tab click on '''Delete Files'''… and then click '''OK'''.  
+
On Windows 8 control panel, click directly on '''Java''' (and go to step 4).
-
 
+
<br>
-
| image =
+
On Windows Vista and Windows 7 operating systems, click on '''Programs'''.
 +
<br>
 +
On Windows XP operating system click on '''Add / Remove Programs'''.
 +
<br>
 +
[[File: SR20.1.png |left|frame]]
}}
}}
{{how_to_line
{{how_to_line
| number = 3
| number = 3
-
| description =
+
| description =  
-
Restart the browser.
+
Click on '''Java'''.  
 +
<br>
 +
[[File: SR14.1.png |left|frame]]
 +
}}
-
| image =  
+
{{how_to_line
 +
| number = 4
 +
| description =
 +
In '''General''', click on '''Settings...''' .
 +
<br>
 +
[[File: SR22.png |left|frame]]
 +
}}
 +
 
 +
{{how_to_line
 +
| number = 5
 +
| description =
 +
On '''General''' tab, click on '''About... '''
 +
<br>
 +
[[File: SR15.png |left|frame]]
 +
}}
 +
 
 +
{{how_to_line
 +
| number = 6
 +
| description =
 +
Click on '''Delete Files...''' .
 +
<br>
 +
[[File: SR23.png |left|frame]]
 +
}}
 +
 
 +
{{how_to_line
 +
| number = 7
 +
| description =
 +
A confirmation window will appear on your screen.
 +
<br>
 +
Make sure that the '''3''' options are selected, and then click '''OK'''.
 +
<br>
 +
[[File: Java_22.1.jpg |left|frame]]
 +
}}
 +
 
 +
{{how_to_line
 +
| number = 8
 +
| description =
 +
Close Java windows and restart your browser.
 +
<br>
 +
}}
 +
}} <!-- how to block end -->
 +
 
 +
<!-- HT: Clear Java History (Cache) – MAC -->
 +
{{how_to_en
 +
| how_to_title = Clear Java History (Cache) – MAC
 +
 
 +
| resume description =
 +
With the use of Java it might be necessary to clean the history (cache) of this software.
 +
 
 +
| requirements description = <span></span>
 +
* Not Applicable.
 +
 
 +
| how_to_content =
 +
 
 +
{{how_to_line
 +
| number = 1
 +
| description =
 +
Click on the magnifyier icon on the top right corner, type “java preferences” and click on the first option.
 +
<br>
 +
[[File: SR25.png |left|frame]]
 +
}}
 +
 
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{{how_to_line
 +
| number = 2
 +
| description =
 +
On Network tab, click on Delete Files… and then on OK.
 +
<br>
 +
[[File: SR26.png |left|frame]]
 +
}}
 +
 
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{{how_to_line
 +
| number = 3
 +
| description =
 +
Restart your browser.
 +
<br>
}}
}}
}} <!-- how to block end -->
}} <!-- how to block end -->
Linha 277: Linha 598:
| categories =
| categories =
-
[[category:Subscriptions]]
+
[[category:User Tools | Software Requirements]]
}}
}}
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Edição actual desde as 10h43min de 12 de Dezembro de 2018

Your online Help
Public


Software Requirements, Compatibilities and Computer Settings
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Overview

First mandatory requirement is installation of Java software which is used for the following actions in the platform:

- Digital signing of documents;
- Request and download of Authentication Certificates.

Administrative privileges are required to install Java software on your computer. Without installing this software in the computer, it is not possible to perform these actions.

If you are using a superior version of Internet Explorer 10 or other browsers like Google Chrome or Mozilla Firefox, the platform does not require Java for attachment of documents, it is only required for digital signing and request & download of authentication certificates.
It is not possible to realize these actions mentioned above without installation of this software on your computer.

If you are having difficulties accessing Vortal websites, please verify the topic of Network Configurations.

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Anticipate technical questions related with software and compatibility, validate if you already have all required software.


How to?

Operating System and Browser Compatibility

System Validation

Network Configurations

Java Installation – Windows

Java Installation – MAC

Java Installation - Linux

Verify if Java is correctly installed on your computer

Verify if you already have Java installed - Windows and Linux

Verify if you already have Java installed – MAC

Update Java

Clear Java History (Cache) – Windows

Clear Java History (Cache) – MAC


Obtida de "http://smarty.vortal.biz/vhpublic/index.php/Java/en"